Umgeni Water has aligned all its policies to ensure these are, at minimum, compliant with all relevant legislation, such that the rights and well-being of its employees can be safe guarded and protected.

Umgeni Water has a Collective Agreement with its union, NEHAWU, and sixty one percent (61%) of the total workforce are members of the union of which fifty-six percent (56%) are within the collective bargaining unit. Umgeni Water and the union meet at least quarterly, excluding special meetings. Notwithstanding a collective agreement, Umgeni Water is committed to information sharing and giving reasonable notification to organised labour regarding any significant operational changes that may affect employees directly or indirectly. Management actively engages labour regarding concerns raised and seeks to achieve resolution of issues without any stand-offs or disputes being formally submitted to external dispute resolution agencies.