The Chief Executive is responsible for the day-to-day management of the organisation and is assisted by four General Managers who oversee and implement the policies and decisions of the Board. Umgeni Water's system for reporting financial results to the Board is comprehensive. Detailed budgets and monthly management accounts are prepared and performance against budget is monitored and variances analysed. Forecasts to the end of the year are reviewed and include analysis of any material changes. Accounting policies are disseminated to ensure compliance.
The activities of the General Managers are measured by a stringent performance management system against the objectives in the Corporate Balanced Scorecard, to ensure that the outcomes of the corporate strategy are realised.