Corporate Profile

Corporate Profile

Legislative mandate

Umgeni Water is a State-Owned Entity (SOE), established in 1974, to provide water services – water supply and sanitation services – to other water services institutions in its service area. The entity operates in accordance with the Water Services Act (Act 108 of 1997) and the Public Finance Management Act (Act 1 of 1999), amongst others, and is categorised as a National Government Business Enterprise. Umgeni Water reports directly to the Department of Water and Sanitation (DWS), through the Board (Accounting Authority), and through its functionaries, the Chairperson of the Board, and the Chief Executive. The Minister of Water and Sanitation is the Executive Authority for Water Boards.

Supply Area and Customers (shown in map)

KwaZulu-Natal is the gazetted supply area of Umgeni Water and Mhlathuze Water and straddles a total geographical area of 94 359 km2, which is home to 11.3 million people and 2.9 million households.

The KwaZulu-Natal Province comprises one (1) Metropolitan Municipality, ten (10) District Municipalities and forty-three (43) Local Municipalities. Fourteen (14) of these municipalities are Water Services Authorities (direct retail customers) as defined in the Water Services Act. In the prior period, Umgeni Water focused service delivery, and largely derived revenue from seven (7) customers:

  • eThekwini Metropolitan Municipality
  • iLembe District Municipality
  • Ugu District Municipality
  • Harry Gwala District Municipality
  • uMgungundlovu District Municipality
  • Msunduzi Municipality.

In 2020, Umgeni Water successfully concluded a supply agreement with King Cetshwayo District Municipality as a new customer, and will therefore focus service delivery on these seven (7) customers in the immediate term of this Corporate Plan period.

Umgeni Water’s seven (7) customers cover 55% of KZN geographical area and is home to over 70% households. Umgeni Water’s infrastructure assets in support of its bulk water services business comprise:

  • Approximately 1260 kilometres of pipelines and sixty-seven (67) kilometres of tunnels,
  • Fifteen (15) impoundments,
  • Twenty (20) water treatment works, and
  • Twelve (12) wastewater treatment works.