Background & Business needs
Umgeni Water is in a process of planning procurement of a water meter remote hand held reader
device system in order to improve efficiency in its process of gathering meter readings for billing
Umgeni Water is divided into two regions, Coastal region and Inland region. The Coastal region
consists of various water metering areas, this includes, Central area, Northern area, Southern
area. The Inland region consists of Inland east area, Inland west area, Mpofana area, Rosette
area, Harry Gwala area, Lidgeppon area, North West area, Ilembe area. Each area has pipeline
route (walkroute) with various metering points along each customer.
On the 25th of each month, Metering Coordinators would print meter readings capturing forms, and
give them to Meter Readers in this region. The meter readings capturing form has all necessary
technical meter details and location, Meter Readers would then drive to each meter chamber,
where a meter is located, and physically write a meter reading on the meter readings capturing
form, and submit all the captured meter readings to the Meter Coordinator. Metering Coordinator
will analyse all the meter readings, capture them into the SAP system and submit them above his
level of authority, for further assessment and billing approval on SAP system.
The objective of the project would be to procure the design, supply, Install and commission of a
water meter remote hand held reader device system to improve meter reading efficiency and
accurately gather meter readings information from the field and download it into the SAP Billing
system to limit the possibility of human errors during manual capturing of meters. Improved
efficiency includes, speeding up the meter reading process, improving safety of meter readers,
and improving reliability of the meter reading process.