STATEMENT: Water Supply Interruptions in parts of Groutville: The Cause and Remedial Action Taken by Umgeni Water

STATEMENT: Water Supply Interruptions in parts of Groutville: The Cause and Remedial Action Taken by Umgeni Water

STATEMENT: Water Supply Interruptions in parts of Groutville: The Cause and Remedial Action Taken by Umgeni Water

Issued by the Corporate Stakeholder Management Unit, Office of the Chief Executive, Umgeni Water, Pietermaritzburg

Wednesday, 2nd February 2022

For five days since Saturday, 29th January 2022, at least seven areas in Groutville were unable to receive adequate water because of low pressure or interruptions in supply.

The affected areas were:

  • Ward 9 Malende, Hangoes
  • Ward 10, Aldenville
  • Ward 29, Dube Village, Charlottedale
  • Ward 26, Ntshaweni Memory
  • Ward 11, Thembeni
  • Ward 12, Thembeni
  • Ward 14, Shombela

Umgeni Water’s asset maintenance staff worked around the clock to diagnose the cause of the blockage. They have since cleaned an on online strainer and the reservoir has begun recovery.

By midday today (Wednesday), the reservoir reached 52%. It has to be at 60% for high-lying areas to begin receiving an adequate supply. It is expected that the reservoir will reach the requisite level by tonight.

Umgeni Water wishes to apologise to consumers for inconvenience caused.

Issued by the Corporate Stakeholder Management Unit, Office of the Chief Executive, Umgeni Water, Pietermaritzburg